Shipping & Returns

Most orders are processed within 1–2 business days after payment is received and verified.

Orders placed on weekends or holidays will be processed on the next business day.

During periods of high demand, product launches, promotions, or holidays, processing times may be extended.

Once your order has shipped, you will receive a shipping confirmation email containing tracking information.

Revialyse partners with trusted carriers to ensure reliable delivery.

Available shipping options may include:

• Standard Shipping
• Expedited Shipping
• Priority Shipping

Shipping costs are calculated during checkout based on your location and selected shipping method.

We currently ship within the United States.

International shipping availability may vary based on local laws, regulations, and product restrictions.

Customers are responsible for any customs fees, duties, taxes, or import charges associated with international orders.

Customers are responsible for providing accurate and complete shipping information.

Revialyse is not responsible for:

• Incorrect addresses entered during checkout
• Undeliverable packages due to customer error
• Delays caused by address verification issues

Additional shipping charges may apply if an order must be reshipped due to an incorrect address.

Estimated delivery times are not guaranteed.

Delivery delays may occur due to:

• Carrier disruptions
• Severe weather
• Supply chain interruptions
• Customs inspections
• High shipping volume periods
• Other circumstances beyond our control

Revialyse is not liable for carrier-related delays after an order has been transferred to the shipping provider.

If your order arrives damaged, please contact us within 7 calendar days of delivery.

To assist with your claim, please provide:

• Order number
• Description of the issue
• Clear photographs of the product
• Clear photographs of the shipping package

Claims submitted without supporting documentation may not qualify for replacement.

If tracking indicates your package has been lost in transit, please contact our support team.

We will work directly with the carrier to investigate the shipment and determine an appropriate resolution.

If a carrier marks a package as delivered but you cannot locate it:

1. Check with household members or neighbors.
2. Verify the shipping address on your order.
3. Contact the shipping carrier directly.
4. Contact Revialyse support if additional assistance is needed.

Revialyse cannot guarantee reimbursement for packages confirmed as delivered by the carrier.

Customer satisfaction is important to us.

If you are unhappy with your purchase, please contact our support team and we will work to find a fair resolution whenever possible.

To qualify for a return:

• The return request must be submitted within 30 days of delivery.
• The product must be unused.
• The product must remain in its original packaging.
• The product must be in resalable condition.

Revialyse reserves the right to inspect all returned products before issuing a refund.

For safety, quality control, and product integrity reasons, we cannot accept returns on:

• Opened products
• Used products
• Products damaged after delivery
• Gift cards
• Clearance items
• Final sale products

Approved refunds will be issued to the original payment method.

Refund processing times vary by financial institution but typically appear within 5–10 business days after approval.

Original shipping charges are non-refundable unless required by law.

If you receive the wrong item, please contact us within 7 calendar days of delivery.

Once verified, Revialyse will provide a replacement or refund at no additional cost.

Orders may be cancelled before they enter fulfillment.

Once an order has been processed, packed, or shipped, cancellation requests may no longer be possible.

To request a cancellation, contact support as soon as possible after placing your order.

Customers enrolled in subscription programs may manage, pause, or cancel subscriptions through their account portal.

Subscription cancellations must be submitted before the next billing date to avoid future charges.

Charges already processed are generally non-refundable unless otherwise required by law.

Questions about shipping, returns, refunds, or order status?